Visitor Experience Associate

Status: Part-time | Hours vary from 10 to 15 per week

for the following Gallery Hours:

Wednesday, Thursday, Friday | 11:00 a.m. - 6:00 p.m.

Saturday + Sunday | 12:00 - 5:00 p.m.

Night and weekend events and venue rentals as needed

Reports to: Visitor Experience Coordinator

OVERVIEW

McColl Center is a nationally acclaimed artist residency and contemporary arts hub in Uptown Charlotte, North Carolina. We are where artists and people who care about them converge, connect, and thrive. As a hub for creativity and a catalyst for growth, McColl Center is committed to putting artists first, supporting them throughout their careers with artist studios, access to modern equipment and tools, entrepreneurship programs, and 5,000 SF of gallery space to exhibit and sell work.

As a team, we embrace diversity, equity, inclusion, and access as core values and a strategy to advance artists and community. We strive to create a welcoming space for everyone by respecting the creativity, ideas, beliefs, cultures, identities, and lived experiences of all artists, volunteers, stakeholders, visitors, staff, and partners, and assume the good intentions of those with whom we collaborate and interact.

THE OPPORTUNITY

Visitor Experience Associates are the first point of contact for the visitor experience at McColl Center. They promote a positive visitor experience while enforcing McColl Center procedures, ensuring that the visitors' first and last impression of their experience at McColl Center is a positive one. This part-time position is in charge of welcoming visitors into McColl Center, maintaining up-to-date information in the database, and providing guests with current information regarding programming and events.

RESPONSIBILITIES

  • Provide a warm, welcoming, and knowledgeable introduction to McColl Center to incoming visitors.
  • Maintain a good working knowledge facilities, exhibitions, and activities.
  • Inspire participation and engagement in McColl Center activities.
  • Keep front desk reception area neat and tidy and restocked with current collateral and perform daily opening/closing duties.
  • Act as a service advocate to resolve visitor complaints/concerns to their satisfaction
  • Ensure strong data capture at the front desk and process visitor information into Altru in a timely manner.
  • Oversee and promote on-site donations and membership registrations while working toward achieving a visitor-donor conversion goal.
  • Work on various projects in the database, including data clean-up.
  • Assist with visitor evaluation, visitor tracking, attendance studies, and collection of visitor demographics.
  • Attend and participate regularly in exhibition trainings and walkthroughs and provide tours upon request during gallery hours.
  • Monitor activities within assigned post to prevent theft, vandalism, damage to works of art, or injury to visitors or staff.
  • Assist with Special Events and venue rentals as needed.
  • All other duties as directed.

QUALIFICATIONS

  • The Covid-19 vaccination is required as a condition of employment.
  • Minimum H.S. diploma required
  • Experience with guest/customer services
  • Microsoft Office Suite a must, and experience with Point-of-Sale system or database management preferred
  • Strong organizational and communication skills and teamwork required
  • Ability to multi-task and remain focused
  • Excellent interpersonal skills
  • Ability to speak clearly and confidently when addressing groups
  • Background in, or knowledge of the arts a plus

NO CALLS, EMAILS, OR VISITS PLEASE

For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

McColl Center is an equal opportunity employer. It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, marital status, registered domestic partner status, gender (including sex stereotyping), medical condition (including but not limited to cancer related or HIV/AIDS status) sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.